BALLR / HELP DESK
NEED A
HAND?
We want your time on the court to be smooth. Use the guidance below to prepare a useful support request.
CONTACT SUPPORT
LET'S SORT IT.
The official support contact has not been configured yet. The publisher should add a monitored support email before this page goes live.
Support email: [insert monitored support email]
Before reporting an issue
- Describe what happened and what you expected to happen.
- Include the headset model and game version, if known.
- List the steps that reproduce the issue.
- Include a screenshot or short video if it helps explain the problem.
- Say whether the issue happens every time or only sometimes.
Multiplayer or ball-sync issues
If an issue happens during multiplayer, mention whether it affects everyone or only one player, whether it happens in every session, and whether restarting the session changes anything. Never send passwords, payment details or other sensitive account information.
Safety and account issues
For Meta account, purchase or headset account problems, use the official Meta support channels where appropriate. Do not share your Meta password with the BALLR team.
Privacy requests
For privacy questions or data requests, use the privacy contact listed in the Privacy Policy. The publisher must configure a real contact address before launch.